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Terms and Conditions of Sale
This section tells you about the terms and conditions on which we supply any of the products (Product or Products) listed on our website (our site) to consumers in the UK.

Please read these terms and conditions carefully before ordering any Products from our site. When placing an order, you will be invited to agree to these terms and conditions.

1. INFORMATION ABOUT US is a website operated by Profiltek Spain, S.A. (“we”, “our”, “us”). We are registered in Spain under company number A-46624037. Our registered office is at Ctra. Nacional 340, Km 938 C.P. 46510 Quartell, Valencia, Spain.

2.1 You can place orders for Products on our site by following the process outlined on our site.
2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
2.3 You are able to make changes to your order up to the point at which you click on the ‘submit order’ button on during the checkout process.
2.4 After placing an order, you will receive an email from us acknowledging that we have safely received your order, accepted it and the email will provide further information about the production of the Products contained in your order. The contract between us (Contract) is only made when we send you this email to confirm receipt of your order and our acceptance of it. We will charge your credit or debit card after we accept your order.
2.5 We will send a second email when your order has been dispatched (Dispatch Confirmation).
2.6 Unfortunately we can’t stop an order once it has been confirmed by us. If you change your mind about your order after this point you can return the Products to in accordance with the returns policy below at Clause 9

All orders for Products are subject to the availability of those Products, and the materials for making the Products. We will inform you as soon as possible after placing an order if, for any reason, the Products you have ordered are not available.
If we are unable to supply you with a Product, for example, because the materials we use to make your Product are not available or because of an error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, the weights indicated on our site have a 10% tolerance and all dimensions and measurements mentioned on our site have a 1% tolerance.
4.3 We make many of the Products we sell according to the measurements you provide to us. You can find information and tips on how to measure on our site, or by contacting us.
4.4 Please make sure any measurements you provide us with are correct and accurate. Unfortunately, we cannot accept the return of made-to-measure Products if the reason for the return is because you provided us with incorrect measurements.

5.1 The price of any Product will be as quoted on our site, except in cases of obvious error.
5.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.
5.3 The price of a Product includes VAT (where it applies) but excludes delivery costs, which will be added to the total amount due. To see the relevant delivery charges for a product, please refer to the delivery charges OR the specific Product page.
5.4 Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

6.1 We accept payment with the credit or debit cards listed on our site. You must pay for the Products and any applicable delivery charges in advance.
6.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

7.1 We offer a delivery service in accordance with the timescales shown on the delivery page of our site. Generally, we dispatch all orders within 4 weeks. However, at certain times of the year, in particular August and the Christmas period, dispatch may take longer than 4 weeks.
7.2 Please note that we only deliver to addresses in England, Scotland and Wales. We do not deliver to Northern Ireland.
7.3 Your estimated delivery date will be as set out in the Dispatch Confirmation sent by email. Although we will make every reasonable effort to ensure your Products are delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
7.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery.
7.5 You can review the current status of your order at any time by logging into the delivery updates section of our site. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services.

8.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8.2 The Products will be your responsibility from the time of delivery.


9.1 We hope you will be pleased with everything you have bought from us, but if you are unhappy with your Products, you can return them to us in accordance with this returns policy.
9.2 You have a legal right to cancel certain purchases you make from us.
9.3 However, this right does not apply to any of our Products which are made-to-measure, custom-made products or products made to your specification. You can find out more information about your right to cancel Contract below.

Personalised Products

9.4 If you wish to cancel your order for any personalised products (i.e. products that will be made-to-measure, custom-made or otherwise made to your specification), you must contact us within 24 hours of ordering the products. Otherwise, you cannot cancel this contract.
9.5 You can cancel using the contact details set out below at clause 9.8.

Standard Products

9.6 In respect of any Products that we supply that are not customised to your requirements or made to measure, your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when that Contract between us is formed. Once the Products have been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
9.7 This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Further advice about your legal right to cancel the Contract can be obtained from your local Citizens' Advice Bureau or Trading Standards office.

How to cancel a contract
9.8 To cancel a Contract, please contact our Customer Services telephone line or e-mail us at to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
9.9 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above.
9.10 If you are unsure about whether the cancellation right applies to you, please contact Customer Services

Faulty or mis-described goods
9.11 If you are returning the Products to us under this clause 9 because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.12 We will refund you on the credit card or debit card used by you to pay.
How to return the Products
9.13 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Products are faulty or were not delivered as described (in this case, see clause 9.7), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. Please see this page for more detailed collection pricing;
(c) you must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us or the Products being collected from you by our collection agent.
9.14 If you wish to cancel a Contract after the Products have been delivered you must keep the Products in your possession and you must take reasonable care of the Products while they are in your possession. If you fail to take reasonable care of the Products before returning them to us, you may have to compensate us.
9.15 Details of your right to cancel and an explanation of how to cancel the Contract are provided in the email accepting your order. 9.16 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms.

10.1 We provide a warranty that on delivery, and for a period of 3 years from delivery, the Products will be free from material defects. Register your warranty.
10.2 This warranty does not apply to any defect in any Product arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e) any Products made to specifications provided by you.
10.3 This warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

11.1 We process information about you in accordance with our privacy policy. By using our site, you agree to such processing.

12.1 In the event of a fault in our Products notified to us within a reasonable time after delivery we will (subject to confirmation of the fault), exchange the Products or refund you in full but shall not have any other liability.
12.2 If we fail to comply with a Contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the Contract.
12.3 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we will not be responsible to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.4 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
12.5 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving our employees), or acts of local or central Government or of any other competent authorities.

14.1 Each of the paragraphs of these terms and conditions operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.1 We may modify or update these terms and conditions from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you.
15.2 Every time you order Products from us, the terms and conditions in force and available on our site at the time will apply to the Contract between us.

16.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.

17.1 These terms and conditions are governed by English law. This means that a Contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.
17.2 You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.


18.1 If you have any queries about these terms, please contact us.

Last Updated:15/10/2013

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